When the blog switched from the experiences of starting a retail business to running a retail business, I noted that there would be a number of firsts in the initial year in business. Some good, some not so good. Yesterday was in the "not so good" category.
The Police call it Grand Larceny from Building. You probably know it as Shoplifting. At some point between 11:30 and 12:15, a dress was stolen from Zoe. While I am certain that I can narrow it to two people who came into the store, I am not sure which one it might be. In both instances, I was working with a customer (one checking out and in the other instance, one trying on).
As the owner of the store, I know every piece of merchandise here. I know how many we have of something, I pretty much know which sizes we have remaining and I often know prices by heart. When I was hanging up some clothing that had been tried on, I noticed the dress missing. I looked around the store and in the dressing rooms at least three times, thinking that perhaps it had been hung up in the wrong place or left in the dressing rooms. Once my search proved fruitless, I had to resign myself to the fact it had been stolen.
I called the Alexandria Police Non-Emergency line and they sent an officer out about an hour later. He was very nice and took down all of the information regarding the case. Obviously, if the person is caught, I will prosecute to the fullest extent of the law. He told me that the person stealing it probably would wear it and was not likely stealing it to sell it.
While I realize that things like this will happen, I couldn't help feeling dejected. My day was lifted by a visit from the wife and daughter of a man I used to work with as well as a visit from one of my regular customers with her daughter visiting from LA. Being surrounded by familiar people was comforting.
Whenever something goes wrong, I always look at what I could have done differently. I always did this in my previous line of work. What did I learn that will help me do a better job now and in the future? How could I have done this differently? What warning signs did I miss? Although I hate for bad things to happen, if it can be turned into a learning experience there is always a positive side to it.
Tomorrow: Sewing? Really?